Last updated: 15/08/2017
Your privacy is critically important to us. At Liquid State we have a few fundamental principles in regards to your privacy:
● We don’t ask you for personal information unless we truly need it.
● We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
● We don’t store personal information on our servers unless required for the ongoing operation of one of our services.
● In our app creation products, we aim to make it as simple as possible for you to control what’s visible to the public, seen by search engines, kept private, and permanently deleted.
● For your protection and security all payment processing is handled by our fully PCI DSS compliant payment partner Braintree. We do not store any of your credit card details.
● Our services are supported by a number of third party service providers, including some located overseas in countries including the USA.
Liquid State Pty Ltd (‘Liquid State’) operates the www.liquidstate.com website, its subdomains and associated ‘Powered by Liquid State’ sites. The Liquid State Platform allows users to create ‘apps’ which are self-contained software applications designed to run on mobile devices and desktops.
It is Liquid State’s policy to respect your privacy regarding any information we may collect while operating our website or from apps created with the platform.
Like most website operators, Liquid State collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request.
Liquid State’s purpose in collecting non-personally identifying information is to better understand how Liquid State’s visitors use its website or apps created with the site. From time to time, Liquid State may release nonpersonally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website or the apps created with the site.
Liquid State also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users. Liquid State only discloses logged in user IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that user IP addresses are visible and disclosed to the administrators of the site when creating content and publishing via the site.
GATHERING OF PERSONALLY-IDENTIFYING INFORMATION
Certain visitors to Liquid State’s website choose to interact with Liquid State in ways that require Liquid State to gather personally-identifying information. The amount and type of information that Liquid State gathers depends on the nature of the interaction. For example, we ask visitors who sign up for an account at www.liquidstate.comto provide a username and email address.
Those who engage in transactions with Liquid State – by publishing a document, for example – are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Liquid State collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Liquid State.
Liquid State does not disclose personally-identifying information other than as described below. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities. Liquid State provides you metrics about how your app users interact with the content you publish via the personalised apps you make. In order to do so, Liquid State collects information about your app users’ transactions with your personalised apps and the content they contain.
Liquid State uses this information for the following general purposes:
● To provide you with a snapshot of how your users engage with your app and its content
● To provide you with the ability to customise the content delivered to your app users
● To improve our services, to contact you, to conduct research,
This policy does not apply to the practices of Liquid State customers, or of companies that Liquid State does not own or control, or to people that Liquid State does not employ or manage. In addition, many Liquid State customers have their own, preexisting privacy policies which may be viewed on the customer’s own websites or within the personalised apps these customers produce with the Liquid State system.
Liquid State may collect statistics about the behaviour of visitors to its websites, any related apps and any other services Liquid State provides. For instance, Liquid State may monitor the document downloads for apps created with the site to collate Document Delivery fees. Liquid State may display this information publicly or provide it to others. However, Liquid State does not disclose personally-identifying information other than as described below.
PROTECTION OF CERTAIN PERSONALLY-IDENTIFYING INFORMATION
Liquid State discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that:
i) Need to know that information in order to process it on Liquid State’s behalf or to provide services available at Liquid State’s website and the Liquid State Platform, and;
ii) Have agreed not to disclose potentially personally-identifying and personally-identifying information to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using Liquid State’s website and the Liquid State Platform, you consent to the transfer of such information to them.
Liquid State will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, Liquid State discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Liquid State believes in good faith that disclosure is reasonably necessary to protect the property or rights of Liquid State, third parties or the public at large.
If you are a registered user of a Liquid State website, or have an app creation account, and have supplied your email address, Liquid State may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Liquid State and our products.
We primarily use our website, blogs or forums, to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Liquid State takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
If Liquid State, or substantially all of its assets were acquired, or in the unlikely event that Liquid State goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party.
You acknowledge that such transfers may occur, and that any acquirer of Liquid State may continue to use your personal information as set forth in this policy.
Advertisements (ads) appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer.
YOUR APP AND DOCUMENT CONTENT
You acknowledge that the content you use for creating and publishing Apps, Documents, and Pages that is submitted to the website, and/or the Liquid State Platform, is stored as part of the publishing and app creation process.
You acknowledge that although Liquid State will use reasonable efforts to protect the privacy of your Apps, Document and Pages and related Content, the best protection is to store the Content temporarily during the publishing and app creation process and then delete Content.
The Liquid State website and platform should not be considered a place to archive or store your content after the creation and publishing processes have been completed. If you delete Content, Liquid State will use reasonable efforts to remove it from the Site, but you acknowledge that caching or references to the Content may not be made immediately unavailable.
CREDIT CARD PROCESSING
All payment transactions for the Liquid State Platform are processed by our fully PCI DSS compliant partner Braintree. We do not store any of your credit card details. PCI DSS (Payment Card Industry Data Security Standard) is a set of standards created by card issuers such as Visa and MasterCard to ensure the security of credit card details online.
As an online credit card processor, Braintree is subject to standards imposed on the industry by major card issuers such as Visa and MasterCard. The Payment Card Industry (PCI) Data Security Standard (DSS) is a set of guidelines developed to help organisations that process card payments prevent credit card fraud, hacking and various other security issues. A company processing, storing, or transmitting credit card numbers must be PCI DSS compliant or they risk losing the ability to process credit card payments.
The PCI DSS, a set of comprehensive requirements for enhancing payment data security, was developed by the founding payment brands of the Payment Card Industry Security Standards Council, including American Express, JCB, MasterCard and Visa, to encourage the broad adoption of consistent data security measures around the world.
The PCI DSS is a security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. This comprehensive standard is intended to assist organisations proactively protect their customer’s information.
OVERSEAS DATA DISCLOSURE
Our software and services are supported by a number of third party service providers, including some located not in the country where you might be accessing our sites including the USA.
For example, customer data for customers in Europe is hosted by Amazon AWS located in Australia. All of our overseas service providers are bound by contractual obligations of confidentiality.