Powered by the Liquid State Platform, the Logan City Council app, City of Logan, offers citizens a convenient way to stay engaged, informed and connected with their council.

The Problem

Logan City Council is the 7th largest local government (by population) in Australia and is home to 3210,000 people from more than 217 different cultures. With such diversity, Logan City Council aimed to find innovating solutions that could be deployed to engage the residents of Logan. 

The Solution

Collecting the responsibilities of council’s and matching them with the needs and expectations of modern citizens has led to an app solution that engages with the wider community — at a level that produces utility for both citizens and the local government. With the new Logan City Council app, City of Logan, citizens can enjoy a convenient way to stay informed and report council related maintenance issues that arise in their neighborhood.

The City of Logan app has been developed to include features such as:

  • ‘Whats on’ in the City of Logan
  • Push notifications for bin reminders
  • Information on all available public services that are automatically updated to ensure currency of information
  • Property tool that hosts: valuation, electoral details, and school catchment areas
  • Reporting tool for non-urgent issues: abandoned vehicles, bus shelter issues, drainage issues, footpath issues, illegal dumping and graffiti
  • Jobs in the Logan City area
  • Park and facilities finder tool

The City of Logan app is a starting point for the 7th largest local government (by population) in the nation where the expectations of the modern citizen are met with quality and functionality. This was validated by the feedback from the residents of the council with one resident going on record to appreciate the citizen-centric focus of the app. 

I love the app, as being new to Queensland and the Logan area I find it a very useful tool to let me know about the area etc. Our previous council in Sydney didn’t have this type of communication tool so I find this fantastic. Well done Logan City Council 

The Result

Liquid State delivered native apps for iOS and Android which were built on the idea of engaging citizens. With the new City of Logan app, residents have the relevant information and council services at their fingertips. Sitting behind the City of Logan app is a platform powered by Liquid State which features automatic content updates through RSS feeds and an integration with Council databases to deliver bin notifications every week. For tracking ongoing user engagement, Logan City Council has the ability to view analytics on:

  • Active users
  • Sessions (sessions per user too)
  • Documents viewed
  • Pages viewed
  • Searches in the app

Government Solutions

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